Patient Service Specialist - Clerical Float

Cleveland Clinic; Florida; On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Health System in Coral Springs is seeking a Patient Service Specialist - Clerical Float to join our Ambulatory Team at the Coral Springs FHC Surgery Center. This role floats to six ambulatory locations in Broward County, providing patient-centered clerical support.

You will handle calls, calendar tasks, registrations, insurance verifications, referrals and scheduling while delivering compassionate service and helping patients use MyChart and Appointment Pass.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service.
• An Associate’s Degree and one year of experience.
• A Bachelor’s Degree.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival/departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

Phone triage

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

PC Windows

MyChart

Appointment Pass

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Service Specialist - Clerical Float

Location

Coral Springs

Facility

Coral Springs FHC Surgery Center

Department

Clerical Float Pool-Weston Hospital

Job Code

000667

Shift

Days

Schedule

8:00am-5:00pm/8:30am-5:30pm

Job Details

Join Cleveland Clinic Weston Hospital’s AmbulatoryTeam,wherecaregiversremainon the leading edge of technology and education while consistently providing patient-centered healthcare.Our physicians haveexpertisein more than 55 specialties and work as a team to deliver patient-centered, compassionate care.Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.Your day-to-day focus will beonanswering and triaging calls, calendar support, obtaining authorizations and referrals, appointment scheduling, patient registration, wayfinding and answeringgeneralquestions.ThePatient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

Acaregiver in this position worksvariable 8-hour shifts requiring availabilityMonday-Fridayfrom8:00AM –5:00PMand 12:30PM – 9:00PM, including flexibility to work rotating weekends and holidays.

Floating to supportany of the6 ambulatory locations inBrowardCountywill berequired,as needed.

A caregiver who excels in this role will:

• Providea comprehensive, proactive and “Patients First” experience for patients and visitors.

• Investigate,triageand resolve patient issues using the established HEART model.

• Create a welcome and professional environment, interact withpatientsand ensure stellar patient experiences.

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

• Enter andmaintainconfidential patient information.

• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.

• Recruit, enroll and educate patients on MyChart and Appointment Pass.

• Process the workflow for the day.

• Participate in patient outreach activities such as proactive patient calls toassistwith health maintenance and care compliance.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insuranceprocessingor customer service

• OR anAssociate’s Degreeand one year of experience

• OR aBachelor’s Degree

• Working knowledge of PC window applications sufficient to input and retrieve data

• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills

• Customer service experience in a medical setting

• Medical office system experience

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.

• Requires extended periods of standing, walking or sitting.

• Good visual acuity through normal or corrected vision.

• Must be able to navigate various locations and function in a fast-paced, hectic environment.

• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.