Ambulatory Patient Experience Specialist

Cleveland Clinic; Pompano Beach (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Cleveland Clinic Weston Hospital’s Ambulatory Team is seeking a Patient Service Specialist to deliver exceptional, patient-centered experiences. You will handle front-line tasks including answering calls, scheduling appointments, registering patients, verifying insurance, collecting co-pays, and guiding patients through MyChart and Appointment Pass.

You will work 8-hour shifts Monday–Friday 8:00 AM–5:00 PM or 12:30 PM–9:00 PM with rotating weekends and holidays, and may float to six ambulatory

Qualifications

• High school diploma or GED with experience in patient registration or scheduling.
• Knowledge of medical terminology is preferred.
• Ability to input and retrieve data in PC window applications.
• Experience in insurance processing or patient financial interactions is a plus.

Responsibilities

• Answer, triage and route calls; calendar support and scheduling.
• Register patients, verify insurance and collect co-pays.
• Guide patients on MyChart and Appointment Pass; manage interpreter scheduling.
• Maintain confidential patient information and support day workflow.
• Provide proactive patient outreach and ensure a welcoming environment.

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

Medical terminology

Typing 30 WPM

PC keyboard skills

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

MyChart

Appointment Pass

EPIC / Medical office systems

Job description

Cleveland Clinic Weston Hospital’s Ambulatory Team is seeking a Patient Service Specialist to deliver exceptional, patient-centered experiences. You will handle front-line tasks including answering calls, scheduling appointments, registering patients, verifying insurance, collecting co-pays, and guiding patients through MyChart and Appointment Pass.

You will work 8-hour shifts Monday–Friday 8:00 AM–5:00 PM or 12:30 PM–9:00 PM with rotating weekends and holidays, and may float to six ambulatory