Patient Service Specialist - Clerical Float

Cleveland Clinic; Pompano Beach (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Cleveland Clinic Weston Hospital’s Ambulatory Team is seeking a Patient Service Specialist to deliver exceptional, patient-centered experiences. You will handle front-line tasks including answering calls, scheduling appointments, registering patients, verifying insurance, collecting co-pays, and guiding patients through MyChart and Appointment Pass.

You will work 8-hour shifts Monday–Friday 8:00 AM–5:00 PM or 12:30 PM–9:00 PM with rotating weekends and holidays, and may float to six ambulatory

Qualifications

• High school diploma or GED with experience in patient registration or scheduling.
• Knowledge of medical terminology is preferred.
• Ability to input and retrieve data in PC window applications.
• Experience in insurance processing or patient financial interactions is a plus.

Responsibilities

• Answer, triage and route calls; calendar support and scheduling.
• Register patients, verify insurance and collect co-pays.
• Guide patients on MyChart and Appointment Pass; manage interpreter scheduling.
• Maintain confidential patient information and support day workflow.
• Provide proactive patient outreach and ensure a welcoming environment.

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

Medical terminology

Typing 30 WPM

PC keyboard skills

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

MyChart

Appointment Pass

EPIC / Medical office systems

Job description

Join Cleveland Clinic Weston Hospital’s Ambulatory Team, where caregivers remain on the leading edge of technology and education while consistently providing patient-centered healthcare. Our physicians have expertise in more than 55 specialties and work as a team to deliver patient-centered, compassionate care. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. Your day-to-day focus will be on answering and triaging calls, calendar support, obtaining authorizations and referrals, appointment scheduling, patient registration, wayfinding and answering general questions. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this position works variable 8-hour shifts requiring availability Monday-Friday from 8:00AM – 5:00PM and 12:30PM – 9:00PM, including flexibility to work rotating weekends and holidays.

Floating to support any of the 6 ambulatory locations in Broward County will be required, as needed.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands‑on training.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC window applications sufficient to input and retrieve data
• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
• Customer service experience in a medical setting
• Medical office system experience

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.