Patient Experience Specialist — Back & Front Desk

The Iowa Clinic; West Des Moines (IA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee incentives

PTO accruals

Health insurance

Dental insurance

Vision insurance

Volunteer opportunities

Training and development

Team events

Job summary

The Iowa Clinic is seeking a patient-focused team member for a mainly back-office registration role in West Des Moines. You will handle patient registration, scheduling flow, and serve as a key contact for patients, with occasional front desk interactions.

Typical hours are standard clinic hours with no night shifts, and the position is primarily based in West Des Moines with some coverage at another OB/GYN campus as needed.

Qualifications

• High School diploma or equivalent required.
• Medical office experience preferred.
• Highly motivated to work in a healthcare setting.

Responsibilities

• Provide back-office registration and patient service as a direct contact.
• Manage patient registration and flow of scheduling and materials; communicate delays.
• Rotate to front desk as needed to interact with patients.
• Serve as a resource to registration, scheduling and clinical staff.

Skills

Medical office experience

Motivated to work in healthcare

Education

High School diploma or equivalent

Job description

The Iowa Clinic is seeking a patient-focused team member for a mainly back-office registration role in West Des Moines. You will handle patient registration, scheduling flow, and serve as a key contact for patients, with occasional front desk interactions.

Typical hours are standard clinic hours with no night shifts, and the position is primarily based in West Des Moines with some coverage at another OB/GYN campus as needed.