Patient Intake & Front Desk Specialist

Sagent Behavioral Health; Des Moines (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k, Long Term Disability, Short Term

PTO and Paid Holidays

Job summary

Sagent Behavioral Health is hiring for a Front Office Registration role in Des Moines, IA. This onsite position supports patient intake, referrals, scheduling, and coordination with clinical staff to ensure smooth patient flow.

The role requires a high school diploma or equivalent and a strong interest in behavioral health, with emphasis on accuracy, empathy, and multi-tasking in a fast-paced setting.

Qualifications

• Highschool diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health is strongly preferred.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong attention to detail.

Responsibilities

• Ensures a positive first impression for patients and referents by guiding them through the intake process with professionalism and empathy.
• Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.
• Register new patients by collecting and verifying demographic and insurance information.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Process internal and external referrals and communicate scheduling outcomes.
• Collaborate with clinical staff regarding patient care issues and scheduling.
• Maintain awareness in trends, patterns, and needs for new services.
• Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed.

Education

Highschool diploma or equivalent

Job description

Sagent Behavioral Health is hiring for a Front Office Registration role in Des Moines, IA. This onsite position supports patient intake, referrals, scheduling, and coordination with clinical staff to ensure smooth patient flow.

The role requires a high school diploma or equivalent and a strong interest in behavioral health, with emphasis on accuracy, empathy, and multi-tasking in a fast-paced setting.