Dermatology Clinic Scheduler & Patient Experience

University of Iowa; Iowa City (IA); Presencial; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

University of Iowa Health Care in Iowa City is seeking a Clinical Services Specialist to deliver exceptional patient service in a fast-paced clinical environment. The role involves scheduling, front desk duties, and coordination across departments to ensure a seamless patient experience.

The position emphasizes communication, problem-solving, and teamwork, with responsibilities spanning EPIC scheduling, patient check-in/out, insurance processing, and support for cosmetic scheduling as needed.

Formación

• Bachelor’s degree or an equivalent combination of education and experience.
• Six months – One year administrative experience
• Excellent written, verbal and interpersonal skills
• Demonstrated ability to handle complex situations with minimal supervision
• Experience with computer software applications, including Microsoft Office Suite

Responsabilidades

• Schedule, cancel, and reschedule patient appointments and tests using the EPIC system, ensuring compliance with UI Health Care guidelines.
• Coordinate appointments across multiple UI Health Care departments, clinics, and diagnostic testing areas.
• Negotiate appointment times with patients based on provider availability, patient needs, and clinic capacity.
• Coordinate appointments for internal and external referring providers and ensure appropriate provider match and timeline.
• Monitor and maintain the Appointment Request work queue, ensuring timely and accurate processing; elevate issues to administration as needed.
• Work EPIC in-baskets including staff messages, orders, patient reminders, CRMs, and patient advice or scheduling requests.
• Make outbound calls to schedule or reschedule appointments based on work queue activities.
• Provide additional coverage for surgery and cosmetic scheduling, including out-of-pocket estimates, insurance authorizations, and financial arrangements.

Conocimientos

Administrative experience

Microsoft Office

Communication skills

Customer service

Educación

Bachelor’s degree

Herramientas

EPIC system

Descripción del empleo

University of Iowa Health Care in Iowa City is seeking a Clinical Services Specialist to deliver exceptional patient service in a fast-paced clinical environment. The role involves scheduling, front desk duties, and coordination across departments to ensure a seamless patient experience.

The position emphasizes communication, problem-solving, and teamwork, with responsibilities spanning EPIC scheduling, patient check-in/out, insurance processing, and support for cosmetic scheduling as needed.