Patient Experience Advocate — Day Shift & Great Perks

The Iowa Clinic; West Des Moines (IA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer match and profit‑

Paid holidays

Generous PTO accruals

Health, dental and vision insurance

Quarterly volunteer opportunities

Job summary

The Iowa Clinic is hiring a Patient Experience Representative to help patients register, schedule visits, and navigate care across multiple departments in a fast-paced clinic setting. You will serve as the front-line contact, ensuring smooth patient flow and clear communication.

This role emphasizes compassionate service and a focus on delivering The Iowa Clinic Experience. Ideal candidates are motivated to work in healthcare, with a High School diploma or equivalent and no prior medical office

Qualifications

• High School diploma or equivalent required.
• No medical office experience necessary, we will train you!
• Highly motivated to work in a healthcare setting.

Responsibilities

• Check in multiple departments (physical therapy, pain management, ortho and spine).
• Provide advanced patient services for registration as a direct contact and resource to patients.
• Manage the flow of clinical scheduling, registration, patient materials and communication of delays or changes.
• Serve as a resource to registration, scheduling and clinical staff.
• Strive to create The Iowa Clinic Experience with each interaction.

Skills

Customer service

Healthcare mindset

Education

High School diploma or equivalent

Job description

The Iowa Clinic is hiring a Patient Experience Representative to help patients register, schedule visits, and navigate care across multiple departments in a fast-paced clinic setting. You will serve as the front-line contact, ensuring smooth patient flow and clear communication.

This role emphasizes compassionate service and a focus on delivering The Iowa Clinic Experience. Ideal candidates are motivated to work in healthcare, with a High School diploma or equivalent and no prior medical office