Patient Experience Specialist

Carle Health; West Peoria (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health in West Peoria, IL, is hiring a Patient Service Representative I to be the frontline contact for patients, families and visitors. You will greet people, gather demographics and insurance information, verify details and route inquiries to the care team.

The role emphasizes compassionate communication, accurate data entry, appointment scheduling and coordination with clinicians. Carle Health offers a supportive environment and opportunities to grow within a large Illinois health

Qualifications

• Associate's degree in a related field is required.
• Experience in lieu of education may be considered.

Responsibilities

• Greet patients, families and visitors with a warm welcome and communicate empathetically.
• Collaborate with healthcare team to address patient concerns.
• Answer calls clearly and route to the appropriate party.
• Schedule, cancel and reschedule patient appointments.
• Enter demographic and insurance information for EHR and claims.
• Assist with charge capture and billing accuracy.
• Collect payments and reconcile daily receivable activity.
• Ensure clinic environment is clean and welcoming.

Skills

Customer Service

Communication

Education

Associate's Degree in Related Field

Job description

Carle Health in West Peoria, IL, is hiring a Patient Service Representative I to be the frontline contact for patients, families and visitors. You will greet people, gather demographics and insurance information, verify details and route inquiries to the care team.

The role emphasizes compassionate communication, accurate data entry, appointment scheduling and coordination with clinicians. Carle Health offers a supportive environment and opportunities to grow within a large Illinois health