Patient Experience Specialist - Front Desk & Care Liaison

Carle-Health; West Peoria (IL); On-site; USD 25,000 - 40,000; Full time

Job summary

Carle Health is seeking a dedicated Pt Svc Rep at our West Peoria, IL location to serve as the central contact for patients, families and visitors. You will greet and assist patients, gather demographic and insurance information, schedule appointments and coordinate with the healthcare team to ensure a smooth visit.

The role emphasizes exceptional customer service, accurate data entry, and compliance with HIPAA and other regulations, supporting a welcoming and efficient patient experience across

Responsibilities

• Greet patients and visitors with a warm welcome and assist with questions.
• Record and verify demographic and insurance information for visits.
• Schedule and manage patient appointments.
• Assist with billing accuracy and collect payments.
• Communicate with healthcare team to update patients.

Job description

Carle Health is seeking a dedicated Pt Svc Rep at our West Peoria, IL location to serve as the central contact for patients, families and visitors. You will greet and assist patients, gather demographic and insurance information, schedule appointments and coordinate with the healthcare team to ensure a smooth visit.

The role emphasizes exceptional customer service, accurate data entry, and compliance with HIPAA and other regulations, supporting a welcoming and efficient patient experience across