Patient Access Specialist: Streamlined Registration & Care

Carle-Health; Peoria (IL); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Carle Health is seeking a Registration Clerk in Peoria, IL to ensure accurate patient registration and complete demographic and financial information for each visit. You will collect patient liability, obtain signatures, verify eligibility, and support compliant billing submissions.

You will interact with patients and families in a compassionate, service-focused manner, using standardized tools and downtime procedures to protect data integrity and ensure a positive patient experience.

Qualifications

• Experience with patient registration and demographic data collection.
• Knowledge of billing basics and insurance verification is a plus.
• Ability to maintain data integrity and comply with policies.

Responsibilities

• Register patients and ensure data integrity.
• Obtain demographics and insurance data accurately.
• Verify eligibility using real-time resources and input data correctly.
• Assist with billing-related processes and collect payments as needed.
• Provide excellent customer service and explain benefits to patients.
• Adhere to UnityPoint’s FOCUS Values and use AIDET in interactions.
• Greet patients professionally and route calls to appropriate team members.
• Support downtime procedures to protect data integrity.
• Collaborate with team and participate in performance improvements.
• Assist new hires with training processes and share knowledge.
• Balance cash drawer and reconcile at point of service.

Skills

Patient Registration

Data Integrity

Customer Service

AIDET

FOCUS Values

Phone Etiquette

Financial Counseling

Data Reconciliation

Tools

EPIC

Job description

Carle Health is seeking a Registration Clerk in Peoria, IL to ensure accurate patient registration and complete demographic and financial information for each visit. You will collect patient liability, obtain signatures, verify eligibility, and support compliant billing submissions.

You will interact with patients and families in a compassionate, service-focused manner, using standardized tools and downtime procedures to protect data integrity and ensure a positive patient experience.