Patient Experience Specialist

Astera Cancer Care; Wellington, Northern (FL, KY); Hybrid; USD 34,000 - 46,000; Full time

Job summary

SunState Medical Specialists in Wellington, FL is seeking a Patient Services Specialist to provide comprehensive administrative support to staff, patients and physicians. You will help ensure a high-quality, efficient service by managing patient flow, appointments, records and billing inquiries with attention to privacy and accuracy.

Responsibilities include welcoming patients, handling inquiries, coordinating referrals, and maintaining a professional waiting area while collaborating with the

Qualifications

• Administrative experience in a busy, customer-focused environment.
• Strong organization and communication skills; liaising with internal/external stakeholders.
• Knowledge of patient billing processes and privacy requirements.
• Proficiency with Microsoft Office and basic clinical administration systems.

Responsibilities

• Provide administrative and general support to staff, patients and Physicians.
• Respond to patient and colleague inquiries promptly while upholding privacy standards.
• Direct patient flow and manage waiting areas for a professional environment.
• Schedule physician appointments and assist with visit documentation.
• Assist with billing questions and insurance payments as needed.
• Maintain accurate patient records and ensure proper sign-in and intake procedures.
• Support with referrals, registrations, and coordination across centers.

Skills

Administrative experience

Communication skills

Microsoft Office

Customer service

Privacy policy understanding

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Billing systems

Clinical administration systems

Job description

SunState Medical Specialists in Wellington, FL is seeking a Patient Services Specialist to provide comprehensive administrative support to staff, patients and physicians. You will help ensure a high-quality, efficient service by managing patient flow, appointments, records and billing inquiries with attention to privacy and accuracy.

Responsibilities include welcoming patients, handling inquiries, coordinating referrals, and maintaining a professional waiting area while collaborating with the