Patient Experience Coordinator

Astera Cancer Care; Cape Coral (FL); On-site; USD 34,000 - 45,000; Full time

Job summary

SunState Medical Specialists is seeking a Patient Services Specialist in Florida to provide administrative and general support to staff, patients, and physicians. You will help ensure high-quality, professional, and efficient service while coordinating patient flow and handling inquiries.

Responsibilities include answering calls, scheduling visits, assisting with billing questions, maintaining patient records, and ensuring privacy-compliant documentation.

Qualifications

• High School Diploma or equivalent required.
• Experience in a busy, customer-focused environment preferred.
• Ability to handle urgent matters and time-critical medical appointments.
• Strong organizational and communication skills with internal and external stakeholders.
• Ability to work independently and in a team, with knowledge of billing systems.

Responsibilities

• Provide administrative and general support to staff, patients and Physicians.
• Maintain patient flow, answer calls promptly, and respond to queries per privacy policy.
• Assist with billing and insurance questions and maintain patient records.
• Schedule physician appointments and support clinic visits.
• Register new patients and ensure accurate personal and billing details.
• Maintain and improve patient waiting areas and spaces.

Skills

Administrative support

Customer service

Communication skills

Microsoft Office

Bilingual English/Spanish

Education

High School Diploma

Job description

SunState Medical Specialists is seeking a Patient Services Specialist in Florida to provide administrative and general support to staff, patients, and physicians. You will help ensure high-quality, professional, and efficient service while coordinating patient flow and handling inquiries.

Responsibilities include answering calls, scheduling visits, assisting with billing questions, maintaining patient records, and ensuring privacy-compliant documentation.