Patient Experience Specialist

Rush Memorial; Rushville (IN); On-site; USD 28,000 - 40,000; Full time

Job summary

Rush Memorial is seeking a Customer Service Representative (CSR) to welcome patients, gather demographics, verify insurance and collect signatures as part of the registration process. The CSR guides patients through the initial hospital steps and directs them to the appropriate departments, ensuring a smooth entry into care.

The role emphasizes friendly service, attention to detail, and the ability to manage multiple tasks such as phone inquiries, scheduling, and data entry in a fast-paced

Qualifications

• High school diploma required and/or enrolled in an accredited nursing program.
• Strong customer service orientation and ability to handle sensitive information.

Responsibilities

• Register patients and gather demographic information.
• Handle phone calls and schedule appointments.
• Enter registration data into hospital information system with accuracy.
• Protect patient privacy and confidentiality.

Skills

Prioritization

Communication

Interpersonal skills

Professional demeanor

Adaptability

Problem solving

Independent work

Working under pressure

Attention to detail

Education

High school diploma

Tools

Computer systems

Typing

Public relations

Office duties

Job description

Rush Memorial is seeking a Customer Service Representative (CSR) to welcome patients, gather demographics, verify insurance and collect signatures as part of the registration process. The CSR guides patients through the initial hospital steps and directs them to the appropriate departments, ensuring a smooth entry into care.

The role emphasizes friendly service, attention to detail, and the ability to manage multiple tasks such as phone inquiries, scheduling, and data entry in a fast-paced