Night Shift CSR: Patient Access & Registration

Rush Memorial; Rushville (IN); On-site; USD 32,000 - 36,000; Full time

Job summary

Rush Memorial is seeking a Customer Service Representative for a flexible night shift. The CSR will initiate the patient experience by collecting demographics, securing financial information, obtaining signatures, and entering data into the hospital system.

The role requires a friendly, customer-service oriented professional with attention to detail and strong communication. Responsibilities include managing calls, scheduling appointments, and guiding patients to the correct departments while

Qualifications

• High school diploma required and/or enrolled in an accredited nursing program.
• Proficient computer systems, typing, and basic office clerical duties.
• Excellent communication and customer service skills.
• Ability to adapt to change and work under stress.

Responsibilities

• Facilitate patient registration flow and gather demographic information.
• Manage phone calls and schedule patient appointments.
• Enter registration data into hospital information system and ensure data accuracy.
• Maintain patient confidentiality and provide professional bedside manner.
• Direct patients to appropriate departments and assist in patient flow.
• Provide effective communication with staff and patients to support care processes.

Skills

Prioritize and multitask

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Ability to work under stress

Education

High school diploma

Tools

Computer systems

Typing

Public relations

Job description

Rush Memorial is seeking a Customer Service Representative for a flexible night shift. The CSR will initiate the patient experience by collecting demographics, securing financial information, obtaining signatures, and entering data into the hospital system.

The role requires a friendly, customer-service oriented professional with attention to detail and strong communication. Responsibilities include managing calls, scheduling appointments, and guiding patients to the correct departments while