Patient Access Specialist – Registration & Care Support

R1 RCM Holdco Inc.; United States; On-site; USD 23,000 - 28,000; Full time

Job summary

R1 RCM Holdco Inc. seeks a Customer Service Representative in the United States to serve as the first contact for patients, guiding them through the check‑in and registration process across multiple systems. You will verify information, collect details, and prepare for timely care access.

You’ll answer calls, explain costs, and collaborate with care teams to minimize delays while maintaining compassionate, accurate service. Training provided; prior healthcare experience is a plus.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast‑paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.
• High School Diploma or GED and ability to pass background checks and vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with check‑in across multiple systems.
• Answer phones and gather accurate patient information quickly in a fast‑paced environment.
• Support timely access to care by minimizing registration delays and answering questions clearly.
• Build trust with patients during moments of illness, anxiety, or confusion.
• Navigate insurance plans, enter demographics, collect co‑pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
• Training provided; this role is a launchpad for a healthcare career.

Skills

Customer service experience

Communication skills

Multitasking

Attention to detail

Adaptability

Vaccination requirements

Education

High School Diploma or GED

Job description

R1 RCM Holdco Inc. seeks a Customer Service Representative in the United States to serve as the first contact for patients, guiding them through the check‑in and registration process across multiple systems. You will verify information, collect details, and prepare for timely care access.

You’ll answer calls, explain costs, and collaborate with care teams to minimize delays while maintaining compassionate, accurate service. Training provided; prior healthcare experience is a plus.