Patient Experience Specialist

Northshore Health Centers; Portage (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Northshore Health Centers is seeking a Patient Service Representative who will serve as the first point of contact between the healthcare facility and its patients. This role includes greeting visitors, registering patients, scheduling appointments, and providing excellent customer service.

The ideal candidate must possess strong interpersonal skills, a high school diploma, and preferably two years of experience in a healthcare setting. Responsibilities involve managing patient interactions with a focus on customer satisfaction.

Qualifications

• Must be at least 18 years of age.
• Two years of experience working in a healthcare setting preferred.
• Ability to maintain composure and operate with emotional intelligence.

Responsibilities

• Greets patients and visitors in a cordial manner.
• Registers new and established patients.
• Collects insurance co-pays and payments.
• Educates patients on services provided.

Skills

Interpersonal skills

Customer service skills

Problem-solving

Attention to detail

Time management

Education

High school diploma or equivalent

Associate's degree in business or healthcare

Tools

Microsoft Office Suite

Job description

Northshore Health Centers is seeking a Patient Service Representative who will serve as the first point of contact between the healthcare facility and its patients. This role includes greeting visitors, registering patients, scheduling appointments, and providing excellent customer service.

The ideal candidate must possess strong interpersonal skills, a high school diploma, and preferably two years of experience in a healthcare setting. Responsibilities involve managing patient interactions with a focus on customer satisfaction.