Patient Access & Front Desk Specialist

Northshore Health Centers; Chesterton (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

NorthShore Health Centers seeks a Patient Service Representative to be the first contact for patients. You will greet visitors, register patients, schedule appointments and collect co-pays while delivering exceptional customer service.

The role emphasizes HIPAA compliance, benefits verification, insurance checks, and accurate data entry. Strong communication and multitasking are essential in a busy office environment.

Qualifications

• Must be 18 years of age or older.
• Must have reliable transportation.
• High school diploma or equivalent required.
• Associate's degree in business or healthcare related studies preferred.

Responsibilities

• Greet patients and visitors and direct them to the appropriate department.
• Register patients and input pertinent information; collect co-pays.
• Verify insurance and benefits for services rendered.
• Schedule appointments and manage follow-up visits.
• Balance daily cash collections and reconcile payments.
• Answer phone calls and direct inquiries to the proper department.

Skills

Interpersonal skills

Customer service oriented

Communication skills

Microsoft Office

Time management

Education

High school diploma or equivalent

Associate's degree in business/healthcare

Tools

Microsoft Office

Job description

NorthShore Health Centers seeks a Patient Service Representative to be the first contact for patients. You will greet visitors, register patients, schedule appointments and collect co-pays while delivering exceptional customer service.

The role emphasizes HIPAA compliance, benefits verification, insurance checks, and accurate data entry. Strong communication and multitasking are essential in a busy office environment.