Patient Service Representative

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Full benefits package

Job summary

The University Physicians' Association, Inc. (UPA) in Knoxville, Tennessee, is seeking a Patient Service Representative to enhance patient experience at The Cole Center at Northshore. You will greet patients and assist them with necessary forms while supporting the daily operations of the practice.

This role requires strong communication, organizational, and customer service skills, along with 6 months to 1 year of experience in a medical office. A full benefits package is available.

Qualifications

• 6 months to 1 year of experience in a medical office setting required.
• Demonstrated strengths in communication, attention to detail, time management, and organizational skills.

Responsibilities

• Warmly greet patients and provide excellent customer service.
• Guide patients through electronic health record and billing forms.
• Maintain accurate patient demographics and insurance information.
• Verify insurance eligibility and collect co-pays.
• Support efficient patient flow from check-in to check-out.
• Answer patient inquiries about registration or billing.
• Schedule patient appointments with the correct provider.
• Scan and upload documents into the electronic health record.

Skills

Customer service

Organizational skills

Attention to detail

Communication skills

Job description

We are excited to welcome qualified candidates to apply for a Patient Service Representative position at The Cole Center at Northshore. If you thrive in a fast‑paced environment, enjoy helping others, and value being part of a team that puts patients first, this could be the perfect opportunity for you!

In this role, you will play an essential part in creating a positive, seamless experience for our patients. You’ll work closely with our physicians and clinical staff while supporting the day-to-day operations of a busy medical practice. We’re looking for someone who is detail‑oriented, dependable, and comfortable working with deadlines. Experience with scheduling surgeries, providing instructions, and processing orders is a strong plus.

This position offers the opportunity to make a meaningful impact each day while growing your skills in a supportive and collaborative environment.

Key Responsibilities

• Warmly greet patients and provide excellent customer service
• Guide patients through necessary electronic health record and billing forms
• Maintain accurate patient demographics and insurance information
• Verify insurance eligibility and collect co‑pays
• Support efficient patient flow from check‑in to check‑out
• Answer general patient inquiries about registration or billing
• Direct medical‑related questions to appropriate clinical staff
• Schedule patient appointments with the correct provider
• Scan and upload documents into the electronic health record
• Perform other administrative duties as needed

Requirements

A full benefits package is available.

• 6 months to 1 year of experience in a medical office setting required; additional medical experience strongly preferred.
• Demonstrated strengths in communication, attention to detail, time management, and organizational skills, all of which are essential for success in this role.