Patient Experience Specialist – Front Desk & Scheduling

Northwestern Medicine; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Job summary

A leading healthcare provider in Chicago is seeking a Patient Service Representative to enhance patient interactions and deliver outstanding customer service. The role requires a high school diploma or GED, with up to two years of customer service experience preferred. Responsibilities include checking patients in and out, handling payments, and ensuring a welcoming environment. The organization offers competitive benefits, including tuition reimbursement, and promotes a patient-first approach in healthcare delivery.

Qualifications

• Zero to two years experience in a customer service position.
• Working knowledge of medical terminology is preferred.

Responsibilities

• Communicate with patients and guests, greeting them upon arrival.
• Complete check‑in/out functions as directed.
• Confirm and update patient identification and demographic information.
• Collect payments, process billing information, and close cash drawer.

Skills

Customer service skills

Bilingual

Education

High school diploma or GED equivalent

Bachelor’s degree

Job description

A leading healthcare provider in Chicago is seeking a Patient Service Representative to enhance patient interactions and deliver outstanding customer service. The role requires a high school diploma or GED, with up to two years of customer service experience preferred. Responsibilities include checking patients in and out, handling payments, and ensuring a welcoming environment. The organization offers competitive benefits, including tuition reimbursement, and promotes a patient-first approach in healthcare delivery.