Patient Representative Specialist

Physician Services USA; Greenville (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare service provider in Greenville, South Carolina, is seeking a Patient Representative Specialist to provide excellent customer service to patients and their families. The role involves answering queries, scheduling appointments, and maintaining patient records. Ideal candidates should have a high school diploma, strong communication skills, and experience in a healthcare setting is preferred. This position requires multitasking abilities and proficiency in Microsoft Office.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Experience in a healthcare setting preferred.

Responsibilities

• Answering phone calls and emails from patients and their families.
• Scheduling appointments and coordinating with other departments.
• Maintaining patient records and ensuring paperwork is completed accurately.

Skills

Strong communication and interpersonal skills

Ability to multitask and prioritize

Proficient in Microsoft Office

Education

High school diploma or equivalent

Job description

The Patient Representative Specialist is responsible for providing excellent customer service to patients and their families. They will be the first point of contact for patients and will be responsible for answering questions, scheduling appointments, and providing information about the facility and services offered. The Patient Representative Specialist will also be responsible for maintaining patient records and ensuring that all necessary paperwork is completed accurately and in a timely manner.

Responsibilities:

• Answering phone calls and emails from patients and their families
• Scheduling appointments and coordinating with other departments as needed
• Providing information about the facility and services offered
• Maintaining patient records and ensuring that all necessary paperwork is completed accurately and in a timely manner
• Assisting with insurance verification and billing as needed
• Resolving patient complaints and concerns in a professional and timely manner
• Performing other duties as assigned

Requirements:

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Proficient in Microsoft Office and other computer programs
• Experience in a healthcare setting preferred