Patient Experience Front Desk Specialist

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Memorial Healthcare is seeking a Patient Service Representative in Chicago to enhance patient interactions and provide exceptional customer service. This role is essential for checking patients in and out, updating their information, and maintaining a welcoming environment.

The ideal candidate should have a high school diploma, preferably a Bachelor’s degree, and customer service experience. The healthcare setting experience and bilingual skills are preferred. Competitive benefits and opportunities for growth are offered.

Qualifications

• High school diploma or GED equivalent required.
• Zero to two years experience in a customer service position.
• Previous experience in a healthcare setting preferred.

Responsibilities

• Communicates with patients and guests upon arrival.
• Completes check-in/out functions as directed.
• Confirms and updates patient information and demographics.
• Schedules appointments as necessary.
• Maintains cleanliness of the waiting area.

Skills

Customer service skills

Communication skills

Bilingual skills

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Medical terminology knowledge

Job description

Northwestern Memorial Healthcare is seeking a Patient Service Representative in Chicago to enhance patient interactions and provide exceptional customer service. This role is essential for checking patients in and out, updating their information, and maintaining a welcoming environment.

The ideal candidate should have a high school diploma, preferably a Bachelor’s degree, and customer service experience. The healthcare setting experience and bilingual skills are preferred. Competitive benefits and opportunities for growth are offered.