Patient Access Specialist – Mon-Fri Clinic Hours

Intermountain Healthcare Inc.; Ogden (UT); Vor Ort; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Benefits eligible

Full-time schedule

Zusammenfassung

Intermountain Healthcare Inc. is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. The role emphasizes Intermountain values, building collaborative relationships, and delivering exceptional customer/patient satisfaction.

Responsibilities include greeting, checking in/out patients, and verifying patient information to support smooth intake and care processes. The PSR will handle inquiries via phone or in person, document accurately in the EMR, and

Qualifikationen

• Six months of customer service experience.
• Basic computer skills (word processing/data entry).
• Professional manner with strong interpersonal and communication skills.
• Ability to protect privacy and PHI.

Aufgaben

• Handle patient inquiries by phone, in person, or secure messaging to ensure a superior experience.
• Document calls accurately in the EMR system.
• Schedule appointments, procedures, tests, referrals, and consultations.
• Verify and update patient demographics and insurance information as needed.
• Assist with forms for regulatory and billing needs and educate patients on financial assistance.
• Proactively request payments and process them per procedures.

Kenntnisse

Customer service

Communication

PHI privacy

Tools

EMR systems

Jobbeschreibung

Intermountain Healthcare Inc. is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. The role emphasizes Intermountain values, building collaborative relationships, and delivering exceptional customer/patient satisfaction.

Responsibilities include greeting, checking in/out patients, and verifying patient information to support smooth intake and care processes. The PSR will handle inquiries via phone or in person, document accurately in the EMR, and