Patient Access & Service Specialist

Intermountain Healthcare Inc.; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative to be the first point of contact for patients in Las Vegas. You will greet patients, verify information, and guide them through registration and scheduling processes.

Responsibilities include documenting calls in the EMR, handling payments, and supporting billing needs while maintaining confidentiality and high service standards.

Qualifications

• Six months of customer service experience.
• Basic word processing and data entry skills.
• Strong interpersonal and communication abilities.
• Ability to protect PHI and patient privacy.

Responsibilities

• Greet and check-in/out patients in person or by phone.
• Resolve patient questions to ensure a satisfactory experience.
• Document conversations in the EMR accurately.
• Schedule appointments and manage registrations.

Skills

Customer service

Computer literacy

Professional communication

Interpersonal skills

Confidentiality (PHI)

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative to be the first point of contact for patients in Las Vegas. You will greet patients, verify information, and guide them through registration and scheduling processes.

Responsibilities include documenting calls in the EMR, handling payments, and supporting billing needs while maintaining confidentiality and high service standards.