Patient Experience Specialist

RadNet, Inc.; New York (NY); On-site; USD 23,000 - 34,000; Full time

Job summary

RadNet, Inc. seeks a Patient Liaison to provide direct assistance to patients and families, resolving concerns and supporting patient rights in a fast-paced setting. You will triage, manage the waiting area, and communicate effectively with staff to ensure smooth patient flow.

Responsibilities include handling complaints, coordinating with PSRs and technologists, and driving process improvements while maintaining empathy and professionalism at all times.

Qualifications

• Detail-oriented with strong attention to accuracy and organization.
• Extremely professional at all times and in all situations.
• Willing to prioritize others and maintain a courteous demeanor.
• Superior interpersonal skills and effective verbal and nonverbal communication.
• Able to multi-task, solve problems quickly, and exercise sound judgment.
• Flexible, creative, and able to contribute to process improvement.
• Professional business attire is preferred.

Responsibilities

• Manage waiting room operations and front desk communications.
• Triage patients, verify visit reason, and coordinate with staff.
• Act as primary liaison for patient feedback and complaints.
• Communicate delays and provide realistic options to patients.
• Assist with office workflows from the patient perspective.
• Ensure compliance with privacy and safety standards.

Skills

Detail-oriented

Excellent communication

Empathy

Patience

Professional demeanor

Teamwork

Multitasking

Problem solving

Job description

RadNet, Inc. seeks a Patient Liaison to provide direct assistance to patients and families, resolving concerns and supporting patient rights in a fast-paced setting. You will triage, manage the waiting area, and communicate effectively with staff to ensure smooth patient flow.

Responsibilities include handling complaints, coordinating with PSRs and technologists, and driving process improvements while maintaining empathy and professionalism at all times.