Patient Experience Advocate

RadNet; New York (NY); On-site; USD 48,712,000 - 71,635,000; Full time

Job summary

RadNet is seeking a Patient Liaison in New York to provide direct assistance to patients and families, manage waiting room operations, and coordinate with PSRs, technologists, and front desk staff. The role includes triaging patients, addressing delays, and facilitating clear communication to improve patient experiences.

The position emphasizes empathy, professionalism, and excellent communication. Candidates should be detail-oriented, flexible, and capable of handling high-volume customer

Qualifications

• Detail-oriented and professional at all times.
• Superior interpersonal skills are a must.
• Able to multi-task and solve problems quickly.
• Excellent communication skills (verbal and written).
• Flexible and empathetic to patient needs.

Responsibilities

• Manage waiting room operations and sign-in.
• Triage patients and establish reason for visit.
• Communicate delays and coordinate with staff.
• Handle patient feedback and complaints.
• Assist with office workflow improvements from patient perspective.
• Maintain patient privacy and HIPAA compliance.

Skills

Detail-oriented

Professional demeanor

Excellent communication

Customer service

Multitasking

Problem solving

Creativity

Flexibility

Empathy

Patience

Reliability

Professional attire

Job description

RadNet is seeking a Patient Liaison in New York to provide direct assistance to patients and families, manage waiting room operations, and coordinate with PSRs, technologists, and front desk staff. The role includes triaging patients, addressing delays, and facilitating clear communication to improve patient experiences.

The position emphasizes empathy, professionalism, and excellent communication. Candidates should be detail-oriented, flexible, and capable of handling high-volume customer