Patient Experience Coordinator

RadNet; Port Reading (NJ); On-site; USD 21,000 - 26,000; Full time

Job summary

RadNet is seeking a Patient Service Representative to join our front desk team. You will greet patients, verify insurance details, collect co-pays, and schedule appointments, ensuring a smooth and welcoming experience in a clinical setting.

The role emphasizes professional communication, careful handling of patient health information, and collaboration with back-office staff to support timely care and patient satisfaction.

Qualifications

• Genuine passion for customer service and professional judgment.
• Clear communication and respectful interpersonal skills with patients and staff.
• Ability to thrive in a fast-paced environment with structured prioritization.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information, collect signatures, ensure documentation accuracy.
• Collect co-pays and fees and manage patient payments.
• Answer and transfer incoming calls.
• Schedule, reschedule or cancel appointments and notify staff of changes.
• Provide orientation to patients for safety protocols and directions to facilities.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient information and on-site medications in accordance with policy.

Skills

Customer service

Communication

Interpersonal skills

Prioritization in fast-paced env

Education

High School Diploma or GED

Job description

RadNet is seeking a Patient Service Representative to join our front desk team. You will greet patients, verify insurance details, collect co-pays, and schedule appointments, ensuring a smooth and welcoming experience in a clinical setting.

The role emphasizes professional communication, careful handling of patient health information, and collaboration with back-office staff to support timely care and patient satisfaction.