Patient Liaison

RadNet, Inc.; Village of Suffern (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

RadNet, Inc. is seeking a Patient Liaison to provide direct assistance to patients and their families, resolving concerns and supporting patients’ rights and responsibilities.

The role emphasizes delivering quality care, managing patient feedback, and coordinating with front desk and technologists to address delays. The ideal candidate will be highly detail oriented, exceptionally professional, with excellent communication skills and a strong commitment to customer service in a healthcare

Qualifications

• Detail oriented and professional approach.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong commitment to patient care and privacy.

Responsibilities

• Greets patients in the waiting area, including the greeter desk.
• Communicates deficiencies or issues to the front desk manager.
• Carries a ThinkPad for scheduling and system access.
• Acts as the primary facilitator for patient complaints, feedback, and compliments.
• Coordinates communication between front desk staff and technologists regarding delays.
• Assists the manager with office workflow improvements from the patient perspective.

Skills

Detail oriented

Excellent communication

Professional demeanor

Customer service

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet isLeading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Liaison you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21stcentury and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.

JOB SUMMARY

The purpose of this position is to provide direct assistance to patients, their families, staff and management, with the resolution of concerns, as well as support the rights and responsibilities and personal interests of the patient population in general.

You will:

• Responsible for all functions that place in the waiting room itself (greeter desk included).
• Some authority over the PSR’s in conjunction with the PSR team lead/manager.
• Responsible for communicating deficiencies at the front desk to front desk manager.
• Required to carry a transient ThinkPad needed for scheduling, registration, access to systems.
• Primary facilitator of all patient complaints, feedback, and compliments.
• The person will investigate patient feedback with manager, team lead supervisor.
• Responsible for communication between front desk and technologists regarding delays.
• Assist manager with process improvement (office workflow from patient point of view).

If You Are:

• Detail oriented.
• Extremely professional.
• Willing to put other people’s needs before their own personal needs.
• Must have a friendly demeanor.
• Must be able to handle intense customer service complaints without issue.
• Incredible communication skills (verbal and nonverbal).
• Able to multi-task.
• Must be creative, innovative and help in the development of this position.

Ideal Candidate will possess:

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.

Pay Range: $17-$20 per hour