Patient Liaison

Hmixray; Brownsell Corner (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

RadNet in New York is seeking a Patient Liaison to support patients, families, staff and management by resolving concerns and safeguarding patient rights. You will be the face in the waiting area, coordinate with the PSR team, and ensure timely communication between front desk and technologists.

The ideal candidate is detail-oriented, highly professional, and capable of handling difficult customer service interactions with excellent verbal and nonverbal communication.

Qualifications

• Detail-oriented with a professional demeanor.
• Excellent verbal and nonverbal communication skills.
• Ability to handle intense customer service situations with tact.
• Multitasks effectively and supports front desk operations.

Responsibilities

• Manage all waiting room functions, including the greeter desk.
• Coordinate with PSR team lead/manager on patient flow.
• Communicate deficiencies from the front desk to the front desk manager.
• Carry a ThinkPad for scheduling and registration tasks.
• Serve as the primary facilitator for patient complaints, feedback and compliments.
• Investigate patient feedback with manager and team lead.
• Communicate between front desk and technologists regarding delays.
• Assist manager with process improvement from the patient point of view.

Skills

Detail oriented

Communication skills

Professional demeanor

Multitasking

Creativity

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet's success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Liaison you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.

JOB SUMMARY

The purpose of this position is to provide direct assistance to patients, their families, staff and management, with the resolution of concerns, as well as support the rights and responsibilities and personal interests of the patient population in general.

You will:

• Responsible for all functions that place in the waiting room itself (greeter desk included).
• Some authority over the PSR's in conjunction with the PSR team lead/manager.
• Responsible for communicating deficiencies at the front desk to front desk manager.
• Required to carry a transient ThinkPad needed for scheduling, registration, access to systems.
• Primary facilitator of all patient complaints, feedback, and compliments.
• The person will investigate patient feedback with manager, team lead supervisor.
• Responsible for communication between front desk and technologists regarding delays.
• Assist manager with process improvement (office workflow from patient point of view).

If You Are:

• Detail oriented.
• Extremely professional.
• Willing to put other people's needs before their own personal needs.
• Must have a friendly demeanor.
• Must be able to handle intense customer service complaints without issue.
• Incredible communication skills (verbal and nonverbal).
• Able to multi-task.
• Must be creative, innovative and help in the development of this position.

Ideal Candidate will possess:

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.

Pay Range: $17-$19 per hour