Patient Experience Liaison

RadNet, Inc.; Village of Suffern (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

RadNet, Inc. is seeking a Patient Liaison to provide direct assistance to patients and their families, resolving concerns and supporting patients’ rights and responsibilities.

The role emphasizes delivering quality care, managing patient feedback, and coordinating with front desk and technologists to address delays. The ideal candidate will be highly detail oriented, exceptionally professional, with excellent communication skills and a strong commitment to customer service in a healthcare

Qualifications

• Detail oriented and professional approach.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong commitment to patient care and privacy.

Responsibilities

• Greets patients in the waiting area, including the greeter desk.
• Communicates deficiencies or issues to the front desk manager.
• Carries a ThinkPad for scheduling and system access.
• Acts as the primary facilitator for patient complaints, feedback, and compliments.
• Coordinates communication between front desk staff and technologists regarding delays.
• Assists the manager with office workflow improvements from the patient perspective.

Skills

Detail oriented

Excellent communication

Professional demeanor

Customer service

Job description

RadNet, Inc. is seeking a Patient Liaison to provide direct assistance to patients and their families, resolving concerns and supporting patients’ rights and responsibilities.

The role emphasizes delivering quality care, managing patient feedback, and coordinating with front desk and technologists to address delays. The ideal candidate will be highly detail oriented, exceptionally professional, with excellent communication skills and a strong commitment to customer service in a healthcare