Patient Experience & Front Desk Specialist

RadNet, Inc.; Waldorf (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Health savings accounts with employer

Wellness dollars

401(k) employer match

Free imaging services for employee and

Job summary

RadNet, Inc. is seeking a Patient Service Representative to warmly greet and register patients, verify insurance, collect co-pays, and schedule appointments. You will ensure accurate documentation and coordinate with back-office staff to support timely patient care.

The role requires strong communication and multitasking skills, with a focus on patient satisfaction and compliance with privacy standards.

Qualifications

• High school diploma or GED required.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience preferred.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information; collect signatures and ensure documentation accuracy.
• Collect and log all co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel appointments and communicate changes to staff.
• Provide orientation on preparatory and safety protocols; direct patients as needed.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient information and property in line with policies and PHI regulations.
• Safeguard on-site medications per company policy and relevant laws.
• Maintain professional behavior toward patients and coworkers; respect boundaries and cultural sensitivities.

Skills

Customer service

Communication skills

Multitasking

Computer skills

Medical terminology

Education

High School Diploma or GED

Job description

RadNet, Inc. is seeking a Patient Service Representative to warmly greet and register patients, verify insurance, collect co-pays, and schedule appointments. You will ensure accurate documentation and coordinate with back-office staff to support timely patient care.

The role requires strong communication and multitasking skills, with a focus on patient satisfaction and compliance with privacy standards.