Patient Experience Liaison | Front Desk & Care Advocate

RadNet; Brownsell Corner (NY); Presencial; USD 23 000 - 26 000; Tempo integral

Resumo da oferta

RadNet in New York is seeking a Patient Liaison to support patients, families, staff and management by resolving concerns and safeguarding patient rights. You will be the face in the waiting area, coordinate with the PSR team, and ensure timely communication between front desk and technologists.

The ideal candidate is detail-oriented, highly professional, and capable of handling difficult customer service interactions with excellent verbal and nonverbal communication.

Qualificações

• Detail-oriented with a professional demeanor.
• Excellent verbal and nonverbal communication skills.
• Ability to handle intense customer service situations with tact.
• Multitasks effectively and supports front desk operations.

Responsabilidades

• Manage all waiting room functions, including the greeter desk.
• Coordinate with PSR team lead/manager on patient flow.
• Communicate deficiencies from the front desk to the front desk manager.
• Carry a ThinkPad for scheduling and registration tasks.
• Serve as the primary facilitator for patient complaints, feedback and compliments.
• Investigate patient feedback with manager and team lead.
• Communicate between front desk and technologists regarding delays.
• Assist manager with process improvement from the patient point of view.

Conhecimentos

Detail oriented

Communication skills

Professional demeanor

Multitasking

Creativity

Descrição da oferta de emprego

RadNet in New York is seeking a Patient Liaison to support patients, families, staff and management by resolving concerns and safeguarding patient rights. You will be the face in the waiting area, coordinate with the PSR team, and ensure timely communication between front desk and technologists.

The ideal candidate is detail-oriented, highly professional, and capable of handling difficult customer service interactions with excellent verbal and nonverbal communication.