Patient Liaison

RadNet, Inc.; New City (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

RadNet, Inc. in New City, NY is seeking a Patient Liaison to provide direct assistance to patients and families, resolve concerns, and support patient rights and interests.

You will manage front desk functions, communicate with staff, handle patient feedback, and drive process improvements to enhance the patient experience and ensure efficient scheduling.

Qualifications

• Detail oriented and professional demeanor.
• Excellent verbal and nonverbal communication.
• Ability to multi-task and handle complaints.
• Friendly and patient with strong customer service.
• Creative and innovative in developing the position.
• Follows HIPAA, privacy, safety, and confidentiality standards.

Responsibilities

• Responsible for all functions in the waiting room (greeter desk included).
• Some authority over the PSR’s with team lead/manager.
• Communicating deficiencies at the front desk to front desk manager.
• Carry a transient ThinkPad for scheduling, registration, access to systems.
• Primary facilitator of all patient complaints, feedback, and compliments.
• Investigate patient feedback with manager, team lead supervisor.
• Communicate between front desk and technologists regarding delays.
• Assist manager with process improvement (office workflow from patient point of view).

Skills

Detail oriented

Extremely professional

Friendly demeanor

Excellent communication

Multi-tasking

Creative

Innovative

Customer service

Tools

ThinkPad

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Liaison you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.

Job Summary

The purpose of this position is to provide direct assistance to patients, their families, staff and
management, with the resolution of concerns, as well as support the rights and responsibilities and
personal interests of the patient population in general.

You Will

• Responsible for all functions that place in the waiting room itself (greeter desk
  included).
• Some authority over the PSR’s in conjunction with the PSR team lead/manager.
• Responsible for communicating deficiencies at the front desk to front desk manager.
• Required to carry a transient ThinkPad needed for scheduling, registration, access to
  systems.
• Primary facilitator of all patient complaints, feedback, and compliments.
• The person will investigate patient feedback with manager, team lead supervisor.
• Responsible for communication between front desk and technologists regarding delays.
• Assist manager with process improvement (office workflow from patient point of view).

If You Are

• Detail oriented.
• Extremely professional.
• Willing to put other people’s needs before their own personal needs.
• Must have a friendly demeanor.
• Must be able to handle intense customer service complaints without issue.
• Incredible communication skills (verbal and nonverbal).
• Able to multi-task.
• Must be creative, innovative and help in the development of this position.

Ideal Candidate Will Possess

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.

Pay Range: $17-$19 per hour