Patient Experience Liaison

RadNet; New York (NY); On-site; USD 23,000 - 34,000; Full time

Job summary

RadNet, Inc. in New York seeks a Patient Liaison to provide direct assistance to patients and families, support patient rights and needs, and act as the first contact for feedback. The role includes guiding patients through the wait area, triaging to PSRs, and ensuring timely communication with the care team.

The position emphasizes empathy, professionalism, and confidentiality, with responsibilities spanning from handling delays to process improvements in the patient experience.

Qualifications

• Detail-oriented and extremely professional at all times.
• Superior interpersonal and communication skills (verbal and nonverbal).
• Able to handle intense customer service situations with composure.
• Must be flexible, reliable, and self-motivated.
• Fluent in maintaining confidentiality and HIPAA compliance.

Responsibilities

• Manage all functions in the waiting room, including podium desk and sign-in.
• Triage patients to PSRs according to appointment times or needs.
• Be the primary facilitator of patient complaints, feedback, and compliments in the waiting room.
• Communicate deficiencies to front desk management and coordinate delays with staff.
• Provide resolution options for patients when requests cannot be met and follow up with management.

Skills

Detail-oriented

Excellent communication

Professional demeanor

Empathy and patience

Conflict resolution

Multi-tasking

Job description

RadNet, Inc. in New York seeks a Patient Liaison to provide direct assistance to patients and families, support patient rights and needs, and act as the first contact for feedback. The role includes guiding patients through the wait area, triaging to PSRs, and ensuring timely communication with the care team.

The position emphasizes empathy, professionalism, and confidentiality, with responsibilities spanning from handling delays to process improvements in the patient experience.