Patient Experience Specialist

Summit Health Management; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management in New York, NY seeks a friendly Patient Service Representative to greet visitors, manage front-desk intake, and maintain smooth patient flow. You will answer phones, verify demographics, and collect payments in a fast-paced clinic environment.

You will coordinate appointments, process insurance verifications, and support care teams to ensure timely pre-authorizations and accurate record keeping.

Qualifications

• High School Graduate or GED required; Associate Degree preferred.
• Excellent customer service and communication skills.
• Ability to organize multiple tasks in a timely manner.

Responsibilities

• Greets visitors, patients and families in a friendly, professional manner and directs them appropriately.
• Maintains efficient patient flow through registration and delivers excellent service.
• Answers calls, takes messages, and routes inquiries with proper etiquette.
• Verifies demographics, updates patient information, and processes insurance verifications.
• Schedules appointments accurately and confirms future visits as needed.
• Handles payments, reconciles daily transactions, and provides receipts.

Skills

Customer service

English communication

Multitasking

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR software

Practice Management System

Job description

Summit Health Management in New York, NY seeks a friendly Patient Service Representative to greet visitors, manage front-desk intake, and maintain smooth patient flow. You will answer phones, verify demographics, and collect payments in a fast-paced clinic environment.

You will coordinate appointments, process insurance verifications, and support care teams to ensure timely pre-authorizations and accurate record keeping.