Patient Experience Coordinator

Summit Health Management; City of White Plains (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management in White Plains, NY seeks a patient service representative to greet patients, manage appointment flow, and handle front-desk operations. The role requires excellent customer service, accuracy in handling payments, insurance verifications, and documentation in a fast-paced medical office.

Experience in a PSR or medical office setting is preferred. Strong communication skills in English, ability to multitask, and reliable teamwork are essential for success.

Qualifications

• High School diploma or GED required.
• Associate degree preferred.
• Previous PSR experience preferred; knowledge of medical terminology helpful.

Responsibilities

• Greets visitors and patients, directs them professionally.
• Answers and routes phone calls, takes messages accurately.
• Processes self-pay charges and reconciles daily payments.
• Verifies insurance, updates patient accounts, and demographics.
• Schedules appointments, manages waitlists, and assists with pre-authorizations.
• Performs general clerical duties and supports multiple office locations.

Skills

Customer service

English proficiency

Multitasking

Clerical skills

Education

High School diploma / GED

Associate degree preferred

Tools

EHR system

Practice Management System

Windows-based software

Job description

Summit Health Management in White Plains, NY seeks a patient service representative to greet patients, manage appointment flow, and handle front-desk operations. The role requires excellent customer service, accuracy in handling payments, insurance verifications, and documentation in a fast-paced medical office.

Experience in a PSR or medical office setting is preferred. Strong communication skills in English, ability to multitask, and reliable teamwork are essential for success.