Patient Experience Specialist

Ascension; Nashville (TN); Vor Ort; USD 36.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement plan

Paid time off

Zusammenfassung

Ascension in Sparta, TN, Rural Health Clinic is seeking a front-desk administrator to welcome patients, manage check-in/out, verify insurance, and coordinate care schedules. This full-time, days position supports a primary care clinic in a compassionate, organized environment.

The role emphasizes accurate records, proactive appointment management, and clear communication with patients and clinical staff. Prior medical office experience is preferred.

Qualifikationen

• High School diploma equivalency or 1 year of applicable experience.
• Note: required licensure/certification can substitute education or experience, if applicable.
• 1+ years medical office experience preferred.

Aufgaben

• Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
• Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.
• Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
• Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming.

Kenntnisse

Customer service

Communication

Ausbildung

High School diploma equivalency

1 year of applicable cumulative job specific experience

Jobbeschreibung

Ascension in Sparta, TN, Rural Health Clinic is seeking a front-desk administrator to welcome patients, manage check-in/out, verify insurance, and coordinate care schedules. This full-time, days position supports a primary care clinic in a compassionate, organized environment.

The role emphasizes accurate records, proactive appointment management, and clear communication with patients and clinical staff. Prior medical office experience is preferred.