Patient Experience Navigator

Ascension; Brentwood (TN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health coverage

403(b) retirement with employer match

Paid time off & holidays

Tuition reimbursement and professional

Employee assistance program

Job summary

Ascension in Brentwood, TN seeks a receptionist/administrative associate to welcome patients, manage scheduling, and handle records requests. The role emphasizes clear communication and accuracy in financial interactions and office operations.

The position requires a high school diploma or equivalent or 1 year of relevant experience, with licensure optional in lieu of education. Full-time days schedule supports a stable, patient‑facing environment within Saint Thomas Medical Partners.

Qualifications

• Provides a warm, professional welcome for visitors and guides them through check-in/out.
• Proactively manages schedules and confirms appointments, handling medical record requests.
• Assists patients with insurance authorizations, precertifications, co-pays, and billing questions with transparency and empathy.

Responsibilities

• Submit daily service charges and reconcile deposits to maintain office financial accuracy.
• Provide essential clerical support to keep the office organized and welcoming.

Skills

Customer service

Scheduling

Records management

Billing support

Education

High School diploma equivalency or 1 year of applicable cumulative job-specific experience

Job description

Ascension in Brentwood, TN seeks a receptionist/administrative associate to welcome patients, manage scheduling, and handle records requests. The role emphasizes clear communication and accuracy in financial interactions and office operations.

The position requires a high school diploma or equivalent or 1 year of relevant experience, with licensure optional in lieu of education. Full-time days schedule supports a stable, patient‑facing environment within Saint Thomas Medical Partners.