Patient Concierge

Fairview Health Services; Minneapolis (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO and Sick Time

Tuition reimbursement

Retirement plan

Job summary

Fairview Health Services seeks a Patient Concierge to create a seamless patient journey at the Clinics and Surgery Center. You will greet guests, guide them to destinations, and arrange accommodations and interpreter support to ensure a calm, welcoming experience.

You will rotate through the facility, coordinate with care teams, and provide clear directions, transportation options, and assistance for comfort and logistics. A strong customer-service background is essential.

Qualifications

• A minimum of 3-5 years of office/reception experience, retail service, and concierge or customer service experience.
• Basic Life Support (American Heart Assoc or Red Cross) Upon Hire

Responsibilities

• Greets and welcomes all in-coming guests, staff and vendors in a warm, friendly and professional manner, paying attention to specific individual guest needs to ensure that patients and their guests have an excellent experience.
• Determines the patient’s status, checking the patient’s itinerary and directing patients to proper clinic location. Provides guidance and reassurance related to any anxiety about the visit or the logistics of the day, problem solving in the event that there is confusion or a mistake on the itinerary.
• Anticipates patient and guest needs, offers options for increased comfort, answers requests for directions, phone numbers, personal services, transportation, etc.
• Assists guests in wheelchairs and with vehicle transfers
• Receives arriving patients and guests at the entrance and guides them to their destination by verbal direction or by escort.
• Arranges for necessary accommodations and interpreter support.
• Ensures all waiting areas are clean, orderly and inviting.

Skills

Customer service

Communication

Guest relations

Problem solving

Job description

Job Overview

Serving as the face of the Clinics and Surgery Center (CSC), the Patient Concierge Team ensures that patients and their guests have an unparalleled experience at the CSC. Proactively setting the stage for the patient experience with outstanding customer service skills, the Patient Concierge professionally and efficiently coordinates guest reception, provides wayfinding, as well as anticipates and fulfills guest needs. They work collaboratively with all team members involved in delivering care. Rotating throughout the facility for optimum coverage as needed, Patient Concierge Team members will be knowledgeable and comfortable using building technology resources, and be able to educate patients and guests on resources.

Schedule

Mon-Fri, 8am-4:30pm

Responsibilities

• Greets and welcomes all in-coming guests, staff and vendors in a warm, friendly and professional manner, paying attention to specific individual guest needs to ensure that patients and their guests have an excellent experience.
• Determines the patient’s status, checking the patient’s itinerary and directing patients to proper clinic location. Provides guidance and reassurance related to any anxiety about the visit or the logistics of the day, problem solving in the event that there is confusion or a mistake on the itinerary.
• Anticipates patient and guest needs, offers options for increased comfort, answers requests for directions, phone numbers, personal services, transportation, etc.
• Assists guests in wheelchairs and with vehicle transfers
• Receives arriving patients and guests at the entrance and guides them to their destination by verbal direction or by escort.
• Arranges for necessary accommodations and interpreter support.
• Ensures all waiting areas are clean, orderly and inviting.

Required Qualifications

• A minimum of 3-5 years of office/reception experience, retail service, and concierge or customer service experience.
• Basic Life Support (American Heart Assoc or Red Cross) Upon Hire

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status