Patient Access & Financial Services Specialist

Aurora Health Care; Oshkosh (WI); On-site; USD 22,000 - 28,000; Full time

Job summary

Aurora Health Care in Wisconsin seeks a Patient Access Representative to greet patients, register walk-ins, and verify demographic and insurance information. You will handle financial clearance, collect out-of-pocket responsibilities, and refer to a Financial Counselor when needed.

You will close visits, schedule follow-ups, and maintain knowledge of Medicare, Medicaid, and third-party payer requirements. Strong communication and accuracy are essential in a high-volume office.

Qualifications

• High school diploma or GED required; patient access or related experience preferred.
• Knowledge of Medicare, HIPAA, and EMTALA rules and updates.
• Proficiency in Outlook, Word, Excel; ADT software experience helpful.
• Strong communication, organization, and attention to detail.

Responsibilities

• Greet patients and manage registration and demographic/insurance data.
• Verify and update patient demographics and insurance information.
• Explain financial responsibilities; collect out-of-pocket costs.
• Follow financial clearance policies and refer complex cases to Financial Counselor.
• Close visits, schedule follow-ups, and provide required documents.
• Maintain knowledge of payer requirements and communicate improvements to management.

Skills

Customer service

HIPAA compliance

Medicare knowledge

EMTALA rules

Communication skills

Data entry

Education

High school diploma or GED

Tools

ADT software

Microsoft Outlook

Microsoft Word

Excel

Job description

Aurora Health Care in Wisconsin seeks a Patient Access Representative to greet patients, register walk-ins, and verify demographic and insurance information. You will handle financial clearance, collect out-of-pocket responsibilities, and refer to a Financial Counselor when needed.

You will close visits, schedule follow-ups, and maintain knowledge of Medicare, Medicaid, and third-party payer requirements. Strong communication and accuracy are essential in a high-volume office.