Patient Experience Specialist

NY099 IVYREHAB NETWORK INC; Midland Park (NJ); On-site; USD 2,346,000 - 3,520,000; Full time

Benefits offered by this job

Benefits within first month

Generous PTO

Paid holidays

Bonus incentives

Job summary

Ivy Rehab for Kids in Midland Park, NJ is seeking a Patient Coordinator to support clinics with patient check-in, appointment scheduling, insurance verification, and front-desk tasks. You will collaborate with clinicians and staff to deliver exceptional patient experiences and world-class customer service.

This full-time role offers a rewarding environment with opportunities for growth, generous benefits, and ongoing training as you help optimize clinic performance and patient care.

Qualifications

• 2+ years of administrative experience in healthcare preferred.
• Proficiency in Microsoft Office (Excel, Word, and Outlook).
• Strong time management and multitasking in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Eagerness to learn and grow in a clinical setting.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients and provide world-class customer service.
• Schedule appointments and answer incoming calls.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments and process new patient registrations.
• Assist the clinic in maintaining optimal performance.

Skills

Administrative experience

Microsoft Office

Time management

Multi-tasking

Self-motivation

Adaptability

Eagerness to learn

Patient-focused

Tools

Microsoft Office

Job description

Ivy Rehab for Kids in Midland Park, NJ is seeking a Patient Coordinator to support clinics with patient check-in, appointment scheduling, insurance verification, and front-desk tasks. You will collaborate with clinicians and staff to deliver exceptional patient experiences and world-class customer service.

This full-time role offers a rewarding environment with opportunities for growth, generous benefits, and ongoing training as you help optimize clinic performance and patient care.