Patient Experience & Care Coordination Specialist

Ivy Rehab; Hamilton Township (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company matching

Disability & life insurance

Paid time off

Paid holidays

Bonus incentives

Mentorship & career development

Job summary

Ivy Rehab in Hamilton, NJ is seeking a Patient Coordinator to support patient experience by greeting and checking in patients, scheduling, handling calls, verifying insurance, obtaining authorizations, collecting payments, processing new patients, and helping the clinic maintain top performance.

This full-time role emphasizes collaboration with clinicians and colleagues to deliver world-class customer service and exceptional patient care, with growth opportunities in a rewarding environment.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients.
• Schedule appointments.
• Answer incoming phone calls.
• Verify insurance coverage.
• Obtain necessary authorization.
• Collect payments.
• Process new patients.
• Help the clinic maintain optimal performance.

Skills

Administrative experience

MS Office

Time management

Self-motivated

Adaptability

Eagerness to learn

Patient-focused

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Ivy Rehab in Hamilton, NJ is seeking a Patient Coordinator to support patient experience by greeting and checking in patients, scheduling, handling calls, verifying insurance, obtaining authorizations, collecting payments, processing new patients, and helping the clinic maintain top performance.

This full-time role emphasizes collaboration with clinicians and colleagues to deliver world-class customer service and exceptional patient care, with growth opportunities in a rewarding environment.