Patient Experience Specialist

Arizona Center for Cancer Care; Chandler, Scottsdale (AZ, AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Arizona Center for Cancer Care in Chandler, AZ seeks a Patient Service Representative to manage front office duties, greet patients, register them, and schedule appointments. You will handle calls, collect payments, and document in the EMR while upholding HIPAA standards.

Strong teamwork and professional appearance are essential. Responsibilities include coordinating with physicians, referrals, and insurance information, ensuring accurate data, and delivering excellent customer service in a

Qualifications

• High school diploma or equivalent required; medical terminology preferred.
• Experience in a medical office and EMR use is preferred.
• Strong phone etiquette and patient-service orientation.

Responsibilities

• Greet and register patients professionally and accurately.
• Schedule appointments and manage EMR entries per SOPs.
• Handle calls, respond to patient questions, and route messages.
• Collect co-pays and maintain accurate daily financials.
• Maintain neat work area and ensure HIPAA compliance.

Skills

Customer service

Phone etiquette

Medical terminology

Team player

Confidentiality

Education

High school diploma or equivalent

Medical secretarial program preferred

Tools

EMR/EHR system

Job description

Arizona Center for Cancer Care in Chandler, AZ seeks a Patient Service Representative to manage front office duties, greet patients, register them, and schedule appointments. You will handle calls, collect payments, and document in the EMR while upholding HIPAA standards.

Strong teamwork and professional appearance are essential. Responsibilities include coordinating with physicians, referrals, and insurance information, ensuring accurate data, and delivering excellent customer service in a