Patient Experience Specialist

Talentify; Glencoe (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account

PTO and Holiday pay

Life insurance

Long term disability

401K with employer contribution

Profit sharing

Employee discounts

Job summary

Forefront Dermatology is seeking a Patient Service Representative to support patient check-in, update personal and insurance information, and manage a multi-line phone system in Lincolnshire and Glencoe clinics.

The role includes handling medical records, co-pays, and cash payments, with responsibilities spanning opening/closing duties and inventory tasks. Competitive benefits available.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of medical office experience preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.

Responsibilities

• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into the electronic health record.
• Maintains tidiness of waiting area and reception counter throughout the day.
• Checks schedules for added, canceled and no-show appointments.
• Schedules follow up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.

Skills

Customer service

Phone skills

Typing 40 wpm

Basic computer skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

Forefront Dermatology is seeking a Patient Service Representative to support patient check-in, update personal and insurance information, and manage a multi-line phone system in Lincolnshire and Glencoe clinics.

The role includes handling medical records, co-pays, and cash payments, with responsibilities spanning opening/closing duties and inventory tasks. Competitive benefits available.