Patient Experience Specialist - Front Desk & Check-In

Forefront Dermatology; Moline (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account with employer

Paid time off

Life insurance

401K with employer contribution

Profit sharing

Employee discounts

Job summary

Forefront Dermatology in Moline, IL is seeking a Patient Service Representative to handle check-in, insurance verification, and multi-line phone duties. You will scan documents into EHR, juggle appointments, and assist with daily clinic operations in a fast-paced environment.

The role offers full-time hours, competitive hourly pay, and benefits. Candidates should have strong customer service skills and be able to learn new software quickly.

Qualifications

• Requires high school diploma or equivalent.
• 1+ years of medical office experience preferred.
• Proficient with basic computer functions.
• Excellent customer service and communication skills.
• Ability to learn new software quickly.
• Ability to multi-task in a fast-paced environment.
• Typing 40 wpm is preferred.

Responsibilities

• Performs opening and closing clinic duties
• Greets patients, checks in for appointments and verifies insurance
• Scans documents into electronic health record
• Maintains tidiness of waiting area and reception counter throughout the day
• Checks schedules for added, canceled and no-show appointments throughout the day
• Schedules follow up appointments as needed
• Responds to designated tasks in the electronic health record
• Orders clinic office supplies
• Sells and tracks cosmetic products
• Distributes mail
• Prepares for next day scheduled appointments

Skills

Customer service

Communication

Organizational skills

Typing 40 wpm

Attention to detail

Team work

Medical office experience

Education

High school diploma or equivalent

Job description

Forefront Dermatology in Moline, IL is seeking a Patient Service Representative to handle check-in, insurance verification, and multi-line phone duties. You will scan documents into EHR, juggle appointments, and assist with daily clinic operations in a fast-paced environment.

The role offers full-time hours, competitive hourly pay, and benefits. Candidates should have strong customer service skills and be able to learn new software quickly.