Patient Experience Specialist

Summit Health Management; Florham Park (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management is seeking a friendly, patient-focused office associate to support front-desk operations at multiple satellite offices. You will greet visitors, collect payments, verify insurance details, and schedule appointments, ensuring smooth patient flow and timely pre-authorizations where needed.

The role requires a High School diploma or GED, strong English communication, and excellent customer service.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• Fluent English communication, both written and spoken.
• Excellent customer service skills expected.

Responsibilities

• Greet visitors, patients and families in a friendly, professional manner and direct them appropriately.
• Maintain efficient patient flow through registration and provide excellent service.
• Answer phones promptly, direct calls, take messages and demonstrate professionalism.
• Inform patients about delays and assist with comfort while schedules are adjusted.
• Process self-pay charges, collect payments and provide receipts; reconcile daily payments.

Skills

Customer service

English communication

Multitasking

Adaptability

Education

High School Diploma or GED

Associate degree preferred

Tools

EHR systems

Job description

Summit Health Management is seeking a friendly, patient-focused office associate to support front-desk operations at multiple satellite offices. You will greet visitors, collect payments, verify insurance details, and schedule appointments, ensuring smooth patient flow and timely pre-authorizations where needed.

The role requires a High School diploma or GED, strong English communication, and excellent customer service.