Patient Experience Specialist

aah; Denver (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Retirement plans with employer match

Educational Assistance Program

Job summary

Advocate Health in North Carolina seeks a Patient Service Specialist to deliver world-class patient experiences while managing front desk duties, patient registrations, and insurance verifications. The role emphasizes compassionate service, accuracy, and teamwork within a 40-hour workweek.

The position supports a comprehensive benefits package and opportunities for growth, with pay range listed and a strong focus on patient-first care.

Qualifications

• High School Diploma or GED required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment.
• Manages patient registration, insurance verification, scheduling, and related front desk activities.
• Encourages patient utilization of front-end technology during the registration process.
• Enter and maintain confidential patient information and assist billing as needed.
• Demonstrates knowledge of emergency codes and applicable regulations.
• Monitor inventory and stock medications and equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Front desk operations

Insurance verification

Cash handling

Education

High school diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in North Carolina seeks a Patient Service Specialist to deliver world-class patient experiences while managing front desk duties, patient registrations, and insurance verifications. The role emphasizes compassionate service, accuracy, and teamwork within a 40-hour workweek.

The position supports a comprehensive benefits package and opportunities for growth, with pay range listed and a strong focus on patient-first care.