Patient Services & Front Desk Specialist

Atrium Health; Concord (NC); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plans

Job summary

Advocate Health is seeking a Patient Service Specialist to join our front-office team. You will handle patient registration, verify insurance, schedule visits, and manage cash receipts while delivering compassionate, patient-centered care.

Strong computer skills and prior experience with medical records software are preferred. You will work in a fast-paced environment, ensuring accuracy and a positive patient experience at every encounter.

Qualifications

• High School Diploma or GED required.
• Computer experience required; familiarity with medical records software preferred.
• Customer relations experience is required.
• Front desk practice experience preferred.

Responsibilities

• Manage patient registration, verify insurance, schedule appointments and handle cash receipts.
• Provide exemplary customer service and interact with patients and families in sensitive situations.
• Assist billing functions and direct to the appropriate billing office as needed.
• Encourage use of front-end technology during registration and maintain accurate patient data.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Registration & billing

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking a Patient Service Specialist to join our front-office team. You will handle patient registration, verify insurance, schedule visits, and manage cash receipts while delivering compassionate, patient-centered care.

Strong computer skills and prior experience with medical records software are preferred. You will work in a fast-paced environment, ensuring accuracy and a positive patient experience at every encounter.