Compassionate Front Desk | Patient Services Specialist

Carolinas Medical Center; Clemmons (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid Time Off

Flexible Spending Accounts

Adoption assistance and paid parental/

Job summary

Advocate Health is seeking a Front Desk/Registration Specialist in Clemmons, NC within its Family Medicine department. The role is full-time, traditional hours, with a 40-hour work week and a pay range of $19.80 - $29.70 per hour.

Benefits are eligible, with standard health and welfare options and paid time off. The position emphasizes compassionate customer service, accurate data entry, insurance verification, scheduling, and front-end technology usage to enhance the patient experience.

Qualifications

• High School Diploma or GED required; computer experience required; customer relations experience required.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations
• Demonstrates critical thinking and decisive judgment in a fast-paced environment; work well in teams or independently
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, and front desk activities with accuracy
• Encourages patient use of front-end technology during registration
• Maintains confidential patient information including insurance, billing, and payment data across encounters; assists billing as needed
• Demonstrates proficiency with emergency codes and compliance with federal/state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Skills

Customer service

Interpersonal skills

Critical thinking

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking a Front Desk/Registration Specialist in Clemmons, NC within its Family Medicine department. The role is full-time, traditional hours, with a 40-hour work week and a pay range of $19.80 - $29.70 per hour.

Benefits are eligible, with standard health and welfare options and paid time off. The position emphasizes compassionate customer service, accurate data entry, insurance verification, scheduling, and front-end technology usage to enhance the patient experience.