Patient Experience Specialist

IU Health; Brownsburg (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) retirement savings with company

Tuition reimbursement

Employee Assistance Program – Counsel

Healthy Results wellness program

Job summary

IU Health Brownsburg Urgent Care is seeking a customer service professional to deliver compassionate, efficient support to patients and callers. You will handle inquiries by phone and email, document information, process service requests, and coordinate with other departments to resolve issues.

The role requires a High School Diploma or GED, 0–3 years of experience, and strong Microsoft Office skills. A fast-paced environment and a team-focused mindset are essential for success.

Qualifications

• Requires 0–3 years of relevant experience.
• Proficiency in Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.
• High School Diploma or GED required.

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Microsoft Office

Time management

Education

High School Diploma/GED

Job description

IU Health Brownsburg Urgent Care is seeking a customer service professional to deliver compassionate, efficient support to patients and callers. You will handle inquiries by phone and email, document information, process service requests, and coordinate with other departments to resolve issues.

The role requires a High School Diploma or GED, 0–3 years of experience, and strong Microsoft Office skills. A fast-paced environment and a team-focused mindset are essential for success.