Patient Experience Associate I

IU Health; Avon (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(K) retirement savings with company

Tuition reimbursement

Employee Assistance Program – Counse l

Wellness program

Job summary

IU Health is seeking a patient service representative to join Brownsburg Urgent Care, supporting patient inquiries and coordinating service requests. You will handle phone and email contacts professionally, document interactions, and collaborate with teams to resolve issues.

Ideal candidates have a High School Diploma, 0–3 years of experience, proficiency in Microsoft Office, and strong time-management skills to thrive in a fast-paced environment at our Brownsburg and Avon location network.

Qualifications

• High School Diploma or GED required.
• 0–3 years of relevant experience preferred.
• Proficiency with Microsoft Office required.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Customer service

Microsoft Office

Time management

Education

High School Diploma/GED

Job description

IU Health is seeking a patient service representative to join Brownsburg Urgent Care, supporting patient inquiries and coordinating service requests. You will handle phone and email contacts professionally, document interactions, and collaborate with teams to resolve issues.

Ideal candidates have a High School Diploma, 0–3 years of experience, proficiency in Microsoft Office, and strong time-management skills to thrive in a fast-paced environment at our Brownsburg and Avon location network.